11-11-2022 10:19 AM
Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via a community forum support model and hence no phone calls or emails will be accepted. You can find the Ruckus Support for Lennar Homes at ‘https://community.ruckuswireless.com/’ and select ‘Ruckus Lennar Support’ or by searching for it in your search engine of choice. You will need to create an account on the forum to receive support.
I have tried everything here and am unable to get this switch to reboot. I also cannot download files to my computer and access the switch remotely.
11-11-2022 10:35 AM
*moving to Lennar forum
11-11-2022 11:06 AM
Hi BenBeck,
This is my first time on this forum. My Ruckus has been down for several months and my home is no longer ‘smart’. My neighbor had the same problem and was able to get a new device. My two ceiling mounted devices are showing no lights but the main panel shows the power is green. The other light is amber. What are my options to get this system fixed or replaced? Thanks, Rickl
11-11-2022 10:52 AM - edited 11-11-2022 10:53 AM
Hi @mattmorin15
Hope you are doing well !
1-On your switch while it's plugged into the outlet, do you see any lights on? (amber or green) Please let us know which lights are on ?
2-Make sure it is plugged into a well-known outlet/power source
Best Regards
Fernando Vasquez
11-11-2022 10:56 AM
Green and amber on the main panel are on. However both ceiling mounted units, main and 2nd floors are both out…Rickl