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ICX 7150 Network Shows available but no internet once connected

creis86
New Contributor
ICX 7150 network shows as available on devices but once connected there is no internet. Tried resetting, power cycling etc.
8 REPLIES 8

Hi @creis86 

Greetings!!!

Thank you for your recent correspondence and update.

As per the light status of the RUCKUS ICX-7150-C12P Switch and Access Points they are in a normal state.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

      enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Hello, I don't show the ruckus being connected. These are the only devices connected through my ISP Router. I can't connect to the Ruckus network because there isn't any wifi. 

Ruckus 3.png

Hi @creis86 

Greetings!!!

Thank you for the response and the detailed information.

Based on the cabling and the current LED status, the RUCKUS Switch appears to be in a normal state. However, please try unplugging the Access Points (AP) and ISP Routers ethernet cables from their current switch ports and reconnecting them to any other available ports within the 1–12 range (refer to the screenshot below). Once completed, after sometime please check if you see Wi-Fi network broadcasted from the RUCKUS Access Points.

Imran_ruckus_0-1778618836894.png

Let me know how it goes.

Thank you for your patience and understanding.

 

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Hi yes that fixed it, am assuming previous ports they were plugged into might just not work anymore?