ICX-7150-C12P

[LowCoBuck]

I recently purchased a home that came with the Lennar Smart home automation system. The home was built in 2020 and i'm the 3rd owner. The default WiFi Name shown on the Smart Panel is not being broadcast, i.e. not an available network when i search with my devices, so i'm assuming the original owner changed it. Unfortunately, they are not available to ask what the network name is (and password) nor does the 2nd owner i bought the home from know what it is. I'm assuming I'll need to reset the network but would like to confirm that this is the way to go. Any guidance is most appreciated!

[Imran_ruckus]

Hi @LowCoBuck 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are trying to set up your RUCKUS devices in your recently purchased Lennar Home. You are unaware of the Wi-Fi username/password.

Before you proceed with a factory reset, please make sure you have the RUCKUS devices connected as per the below guide.

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Once you confirm the RUCKUS devices are connected as per the above description, you need to factory reset your RUCKUS Access Points and configure them with a new Wi-Fi network/SSID. Please refer to the below RUCKUS Lennar Knowledge base self-help article for the Access Points factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @LowCoBuck 

Greetings!!!

Hope you are doing well.

Could you please provide an update on the status of the issue to proceed further?

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[LowCoBuck]

Hello

Thank you for checking with me and your recommendations. I will not be able to try to use the until this weekend.  

thanks again

Brian

[Imran_ruckus]

Hi @LowCoBuck 

Greetings!!!

Thank you for your prompt response.

Certainly, I appreciate it. Please keep me informed regarding this matter.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.