CommScope RUCKUS Community Forums

Therealx24 · ‎07-20-2023

My ICX 7150-C12P switch is currently up but is randomly rebooting itself. I have a single R510 AP connected to the switch. This started happening several days ago; the switch reboots about every 10-20 minutes, stays up for a while, then starts rebooting itself again randomly. The AP has been updated to the latest 200.14 firmware.

I verified my internet connection is functioning normally (had Spectrum tech out to check yesterday).

How do I go about resolving this issue?

Imran_ruckus · ‎07-20-2023

Hi @Therealx24

Thank you for the response and the update.

We suggest upgrading your switch to the latest stable version as your Switch is on an older version that is 08080d. (as highlighted in the below screenshot)

Please follow to the below steps explaining the Upgrade process.

The recommended stable versions is 8095g (08.0.95g)

The Upgrade path would be: 08080d (your current version)>>8080f>>8095g

(PLEASE NOTE: Use 08095g patch in place of 8095h as explained in the guide)

Your Upgrade folder should contain these 3 files shown in the below screenshot: (Refer the guide link for more information)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

View solution in original post

Imran_ruckus · ‎07-21-2023

Hi @Therealx24

Thank you for the response and the update.

Could you please enter below commands and share the output?

enable

show who

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Therealx24 · ‎07-21-2023

telnet@ICX7150-C12 Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12 Switch#show who
Console connections (by unit number):
1 established, privilege super-user
3 hour(s) 31 minute(s) 29 second(s) in idle
Telnet server status: Enabled
SZ-CLI Sessions will not be displayed.
Telnet connections (inbound):
1 established, client ip address 192.168.0.126, privilege super-user
using vrf default-vrf.

you are connecting to this session
4 second(s) in idle
2 closed
3 closed
4 closed
5 closed
6 closed
7 closed
8 closed
9 closed
10 closed
Telnet connections (outbound):
11 closed
12 closed
13 closed
14 closed
15 closed
SSH server status: Disabled
SSH copy-received-cos status: Disabled
SSH Sessions used by SZ will not be displayed.
SSH connections:
SSH connections (inbound):
1 closed
2 closed
3 closed
4 closed
5 closed
6 closed
7 closed
8 closed
9 closed
10 closed
SSH connection (outbound):
11 closed
12 closed
13 closed
14 closed
15 closed
16 closed
17 closed
18 closed
19 closed
20 closed
21 closed
22 closed
23 closed
24 closed
25 closed
26 closed
27 closed
telnet@ICX7150-C12 Switch#

Imran_ruckus · ‎07-21-2023

Hi @Therealx24

Thank you for the information.

As I can see from the ‘show who’ command output you shared, the SSH server status is Disabled. (Please refer to the below screenshot)

To enable the same, please refer to the below video and follow the process up to 2:30 mins

https://www.youtube.com/watch?v=F1_tLiGEGAQ

Please follow to the above process and once again confirm if the SSH status is enabled from the ‘show who’ command. Once it is confirmed, please check the Switch status on the Unleashed dashboard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Therealx24 · ‎07-21-2023

The switch is showing on the dashboard now, but the CLD light is still blinking green on the front of the switch.

Imran_ruckus · ‎07-21-2023

Hi @Therealx24

Thank you for the response and the update.

As I checked internally with the Team it happens because the new versions 08095 and higher are ready for the cloud connection systems, so will send the query but will never connect, which results in the blinking of the CLD light.

To turn off the CLD light please enter the below commands:

enable

configure terminal

sz disable

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

CommScope RUCKUS Community Forums

ICX 7150-C12P switch random reboots