Greetings of the day,
Thanks for the details provided.
Based on the information you have shared, seems that your switch is not responding this unit should be RMA (return merchandise authorization) in simple words replace it.
Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.
The below link is to contact us by chat (only)
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