ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudrates.

[jsulloa]

hi.

Have my ICX 7150-C12P boot corruption. No bootloader. Console outputs unreadable garbage at all baudrates.

Tried to reset the Switch and connect via Serial cable but there is a boot corruption. Need to know how to apply for warranty

[Imran_ruckus]

Hi @jsulloa 

Thank you for your response.

You will need to use an additional USB-C cable along with the Ethernet cable connected to port 13. Kindly refer to my previous message and the article for further details.

Please let me know if you have any questions.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[jsulloa]

Did the same with both cables, but the same happen when tried to connect to the switch. There is no ICX7150_ on the putty, just random characters. 

[Imran_ruckus]

Hi @jsulloa 

Thank you for the response and the update.

Could you please share a screenshot of the Device Manager showing Port details? Additionally, please share a cable connections between the Switch and the laptop.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @jsulloa 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @jsulloa 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support