R510 Hardware Failure – CTL Slow Blink, Radios Dead, Won’t Boot or Adopt

[MelvinMom]

Hello Ruckus Support Team,

I am requesting assistance with what appears to be a hardware failure on one of my Ruckus R510 access points (installed in a Lennar home). The second AP in my home is functioning normally.

Problem Summary

My R510 boots with PWR solid green but:

• CTL blinks slow (1 second interval) indefinitely

• 2.4G and 5G radios never turn on

• AP never obtains a DHCP address

• AP never broadcasts a Configure.Me SSID

• AP does not appear in Unleashed (Master AP is online and functioning)

• Factory reset attempts do not change behavior

Troubleshooting Completed

• Swapped APs between known-good PoE ports

  → The good AP works in both locations

  → The faulty AP fails in both locations

• Verified switch port, PoE, cabling, and wall jack (all confirmed working)

• Performed correct 12-second factory reset multiple times

• Power-cycled PoE switch and AT&T gateway

• Attempted forced recovery reset (hold reset while powering on)

• AP never completes boot sequence and never initializes its radios

Conclusion

This R510 appears to have a hardware-level failure consistent with known radio/flash issues reported for aging R510 units. My other R510 is healthy and functioning.

Request

Please advise on:

1. RMA or replacement options

2. Whether this R510 qualifies under Ruckus’ Limited Lifetime Warranty

3. Any additional recovery steps you would like me to attempt

Hardware Info

• Model: Ruckus R510

• Serial Number: 952072001870

• MAC Address: C803F52A6E80

• Deployment: Lennar home, residential

Thank you for your assistance — I have done extensive troubleshooting, and this unit appears to be non-recoverable.

[Imran_ruckus]

Hi @MelvinMom 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that one of your Access Points is not working. You tried multiple troubleshooting steps.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:’

We kindly request that you record and share a Video of both Working and Non-working access points to proceed further.

For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the RUCKUS Access Point being connected to a working outlets/ports.

2. Simultaneously, display the light status on the Access Point.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @MelvinMom 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @MelvinMom 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @MelvinMom 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support