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ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet

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David_ICX7150
Visitor

‎11-20-2024 11:50 AM

I have an ICX-7150-C12P that suddenly will not power on. I have tried disconnecting and reconnecting the power cable to a working power outlet, however, no lights come on the ICX-7150-C12P. Can I please get an RMA for this? Thank you.

 

Picture of connection to working outlet 

Picture of connection to working outlet 2 

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1 ACCEPTED SOLUTION

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Imran_ruckus
Moderator
Moderator
In response to David_ICX7150

‎11-20-2024 12:44 PM

Hi @David_ICX7150 

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, LEDs stays off. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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7 REPLIES 7

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Imran_ruckus
Moderator
Moderator
In response to David_ICX7150

‎11-20-2024 12:28 PM

Hi @David_ICX7150 

Thank you for your response.

Kindly refer to the video recording guidelines outlined in my previous post and upload the recording to the drive link I provided.

Thank you once again for your cooperation and understanding.

 

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

0 Kudos

Go to solution
Imran_ruckus
Moderator
Moderator
In response to David_ICX7150

‎11-20-2024 12:44 PM

Hi @David_ICX7150 

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, LEDs stays off. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

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