ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet

[David_ICX7150]

I have an ICX-7150-C12P that suddenly will not power on. I have tried disconnecting and reconnecting the power cable to a working power outlet, however, no lights come on the ICX-7150-C12P. Can I please get an RMA for this? Thank you.

Picture of connection to working outlet 

Picture of connection to working outlet 2 

[Imran_ruckus]

Hi @David_ICX7150 

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS ICX-7150-C12P Switch not powering on.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

If that doesn't work even with a working power cord or other power outlets, I recommend again attempting a physical factory reset multiple times, as outlined in our RUCKUS Lennar Knowledge Base self-help article accessible through this link and VIDEO: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the initial reset attempts do not resolve the issue, please try resetting your switch multiple times (approximately 10-15 times) using the method described in the article. In some cases, repeated attempts have successfully resolved similar issues. Upon successful reset, the SYST and PWR lights should turn GREEN.

Please proceed with these steps and let me know if the switch powers on successfully afterward.

Thank you for your patience and cooperation in this matter.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[David_ICX7150]

Hello Imran,

I tried factory reset over 15 times. There are still no lights lighting up on the switch.

Thank you.

[Imran_ruckus]

Hi @David_ICX7150 

Greetings!!!

Thank you for the response and the update.

I hope this message finds you well. 

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

   - The status of the lights on the switch.

   - The cord connected to the switch.

   - The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link. 

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Please Confirm once uploaded.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

[David_ICX7150]

Here is a video showing factory reset. These were the 18th and 19th attempts at a factory reset. 

Video of factory reset ICX-7150-C12P, 18th and 19th attempts