ICX 7150-C12P: RMA Request: Bad FIT kernel image format! ERROR: can't get kernel image!

[Kristyjk36]

After power outage, ICX 7150-C12P switch not working. PWR LED is Green solid; SYST is Amber solid. I followed the reset steps (remove power, Press reset button, apply power and wait for LEDs to flash) about 10-12 times. Each time the LEDS turn amber and flash constantly. After about 20-30 minutes it returns to show PWR LED Green solid and SYST Amber and Solid.

I connected a USB-C to USB-A cable to my laptop, downloaded the drivers and used puTTY to connect. Once connected I issued the reset command. It origially told me it was booting from the secondary partition. It gets the
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary

Attempts to boot from Primary and gets:
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 1b48000:1b49c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!

From research done on your support portal this appears to be a bad kernel that requires an RMA. Therefore I'm requesting and RMA. I am a Lennar homeowner with this device.

I've already opened two support cases for this:  01847876 and 01847913 (via chat after I was told to go to the forum).

What more needs to be done to get this started?