ICX 7150-C12P: RMA Request: Bad FIT kernel image format! ERROR: can't get kernel image!

[Kristyjk36]

After power outage, ICX 7150-C12P switch not working. PWR LED is Green solid; SYST is Amber solid. I followed the reset steps (remove power, Press reset button, apply power and wait for LEDs to flash) about 10-12 times. Each time the LEDS turn amber and flash constantly. After about 20-30 minutes it returns to show PWR LED Green solid and SYST Amber and Solid.

I connected a USB-C to USB-A cable to my laptop, downloaded the drivers and used puTTY to connect. Once connected I issued the reset command. It origially told me it was booting from the secondary partition. It gets the
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary

Attempts to boot from Primary and gets:
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 1b48000:1b49c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!

From research done on your support portal this appears to be a bad kernel that requires an RMA. Therefore I'm requesting and RMA. I am a Lennar homeowner with this device.

I've already opened two support cases for this:  01847876 and 01847913 (via chat after I was told to go to the forum).

What more needs to be done to get this started?

[Kristyjk36]

I have not had time to set up the software reload. Keep this open. I honestly don't think it's going to work But if that's the steps you need to take in order I'll set it up and do it.

[pinky_ruckus]

Hello @Kristyjk36 ,

Thank you for the response.

We will keep the case open until we hear back from you.

Please update us once the software recovery is completed and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Kristyjk36 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Kristyjk36,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hi @Kristyjk36,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community