ICX 7150-C12P-2X1G powers on for one second and won't stay on

[vtjc2002]

I have a Lennar smart home built in 2018. My ICX 7150-C12P will not stay powered on. When I unplug it in the led light blinks once then it immediately powers off. It will not stay on. I tried reset the ICX as well as power off ICX, turn on ICX while pressing the reset button.

[vtjc2002]

Hi, video uploaded. Name of file is PXL_20240910_022323668.TS.mp4

The lamp (white light) is plugged into the same outlet to demonstrate the outlet has power.

[Imran_ruckus · Accepted solution]

Hi @vtjc2002 

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.