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ICX 7150-C12 Switch shows as "disconnected"

New Contributor


My network is up and I have internet but when I look in the web GUI my switch shows as disconnected.  Why is that?  Since I have internet does it matter?



Hi @MariaVal 

If your Internet is working fine , it does not matter basically, this happens because the switch ( ICX -7150 -C12P ) does not synchronize correctly with your Wireless access points ( R510 ).For the switch to come out as connected, a tunnel must be established, which must meet certain requirements ,  If this is not done, it will come out as disconnected. 

In order see the ICX 7150 - C12P in the unleashed app is a bit tricky.

1-Make sure the Switch is on version 8090+ later software version

2-Make sure the management approval is enabled

3- It would be great if you enable LLDP/RSA protocol on the switch side here is the commands: 

Device#config terminal
Device(config)#lldp run
Device(config)#crypto key generate rsa

Edit the current password and username

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

Unleashed dashboard

1-Hit Add on that dashboard 

2-Put the IP address of the ICX switch 

3-Username and password for Switch authentication that we created

To sync the data, it will take us a while, so after a couple of minutes it should say connected

Best Regards 

Fernando Vasquez

New Contributor


Thanks for the reply.  I have SW: Version 08.0.90dT211 and the approval was enabled.   Where do I enter the commands to enable the protocol?



Hi @MariaVal 

1- we must identify the ‘currently’ IP address assigned by your local router to the switch

An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line' 

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

If you can access to the Command line should look like this:

ICX7150-C12 Switch>

3-If using the IP address is not an option please use the physical console cable ( USB type C to USB ) to log in into the switch

How to console in the ICX-7150-C12P

Best Regards 

Fernando Vasquez