ICX 7150-C12 Switch shows as "disconnected"

[MariaVal]

Hello,

My network is up and I have internet but when I look in the web GUI my switch shows as disconnected.  Why is that?  Since I have internet does it matter?

[Vásquez_Fer]

Hi @MariaVal 

If your Internet is working fine , it does not matter basically, this happens because the switch ( ICX -7150 -C12P ) does not synchronize correctly with your Wireless access points ( R510 ).For the switch to come out as connected, a tunnel must be established, which must meet certain requirements ,  If this is not done, it will come out as disconnected. 

In order see the ICX 7150 - C12P in the unleashed app is a bit tricky.

1-Make sure the Switch is on version 8090+ later software version

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A446EC1D-FC2C-4546-BE26-FDE4C...

2-Make sure the management approval is enabled

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8...

3- It would be great if you enable LLDP/RSA protocol on the switch side here is the commands: 

Device>enable
Device#config terminal
Device(config)#lldp run
Device(config)#crypto key generate rsa

Edit the current password and username

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

Unleashed dashboard

1-Hit Add on that dashboard 

2-Put the IP address of the ICX switch 

3-Username and password for Switch authentication that we created

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-30C6694A-6AEE-4DF8-9459-1AB18...

To sync the data, it will take us a while, so after a couple of minutes it should say connected

Best Regards 

Fernando Vasquez

[MariaVal]

Hi,

Thanks for the reply.  I have SW: Version 08.0.90dT211 and the approval was enabled.   Where do I enter the commands to enable the protocol?

[Vásquez_Fer]

Hi @MariaVal 

1- we must identify the ‘currently’ IP address assigned by your local router to the switch

An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.

I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line' 

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access to the Command line should look like this:

ICX7150-C12 Switch>

3-If using the IP address is not an option please use the physical console cable ( USB type C to USB ) to log in into the switch

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Best Regards 

Fernando Vasquez