ICX 715 not working

[nanners02]

After a power outage the switch did not rebooted. Manually rebooted and now the internet is SUPER slow and not routing to the AP's. The signal is weak to the point the ring doorbell and cameras are not getting signal. How do I get this resolved?

[Yarenis]

Hi @nanners02 

The only way to get an RMA approve is from here, I cannot approve an RMA of a device that does not have any hardware issue, now as mentioned the MAC discovery is via a protocol named LLDP, and this protocol is not even enable in old codes, also taking in consideration that the Switch may be booting from routing code, this means there is no good Connectivity for the Switch, this is why console access and perform the password recovery will be the only way to gain access to the Switch, once you gained access to the Switch you will be able to follow up the step #4 in my troubleshooting steps guide.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

[nanners02]

error message when using a usb-c connection as well.

[nanners02]

 

[Yarenis]

HI @nanners02 

Please send us a panoramic picture while you are connected with the computer to the Switch using the console port, also the device manager information, because that error just confirm you are using the incorrect COM number, also take in consideration that you may need to download the USB drivers which are in the same guide.

Ruckus 7150 USB Serial driver Windows

https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

[nanners02]

I downloaded the driver you mention above. It was successfully installed. As for the usb-c port, there is only one on the switch. It is plugged into the port labeled 1 in the picture supplied in the guide.