I need to replace the unit

[Rosselynn]

I was told by agent that my ruckus needs to be replace. I follow all instructions from the email and the was instructed to come here. Help please!

[Yarenis]

Hi @Rosselynn 

We cannot replace a unit that was not troubleshooted if you have any difficulties following w the guide, let us know in which part you are stuck, so we can assist.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

[Rosselynn]

Ir was troubleshooted when I had the agent on the phone and he said it needs to be replaced. But I'll try my best to follow the thousand steps directions. Thank you

[Yarenis]

Hi @Rosselynn 

Effective November 2022, Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

If you need something to be clarified on the process, please let us know.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community