CommScope RUCKUS Community Forums

Ycsntiusechat · ‎02-16-2023

The wired areas have no lights and my i it shows it’s not working. This happened after a power outage. Ridiculous that you guys won’t even chat to help.

Ycsntiusechat · ‎02-16-2023

Imran_ruckus · ‎02-16-2023

Hi Ycsntiusechat

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

Apologies for any inconvenience caused.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

From the case description, I could understand that your RUCKUS ICX-7150-C12P Switch is not working after a Power Outage. And we cannot replace the Switch without confirming if it is a Hardware issue.

Could you please let us know?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture)

Also please Make sure it is plugged into a well-known outlet/power source.

Please share a Picture showing the light status of the Switch as shown in the above picture.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.

Ycsntiusechat · ‎02-16-2023

The reply will not allow me to attach an image so you have an email I can send it to? There is orange for SYST GREEN FOR PwR

Imran_ruckus · ‎02-16-2023

Hi Ycsntiusechat

Thank you for the response and information you shared,

As you mentioned that, there is an amber/orange light on the "SYST" and a green light on the "PWR" in the section above the USB/ethernet ports. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we called (boot mode) that is not able to boot up properly.

Please follow to below steps in order to fix this issue:

Please try to disconnect from the Power outlet the ICX-7150 and reconnected.
Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.