I lost power briefly and all my WAPs have stopped working, No power

[Pantwi]

I lost power briefly and all my WAPs have stopped working, they don't have any power. I have searched for different solutions on this forum but have not had any success so far. Please help

[Pantwi]

1. Yes, It was working before. There was a power outage before the issue

2. The green lights are on. Find picture attached

3. Yes, ISP is stable and it is working.

4. The are 4 Access Points and none of them has lights. Attached picture

[Imran_ruckus]

Hi @Pantwi 

Thank you for the response and the update. 

As per the light status of the ICX-7150-C12P Switch it seems to be normal. And I believe Switch ports are unable to send power to the Access Points.

Now, we need to check the Switch port information from the CLI access. To check the same, please follow the below steps and help us with the output of the CLI commands mentioned in this post below.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the Switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command. 

enable

show version
show inline power 
show inline power detail 

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Pantwi]

Here you goInline Power DetailInline PowerVersion

[Imran_ruckus]

Hi @Pantwi 

Thank you for the detailed information you shared,

As I can see from the information you shared, the PoE is in the disabled state on some of the ports of the Switch (Please refer to the below screenshot). By which the Access Points are unable to get the power.

To enable the PoE on the Switch, please perform the below commands from the CLI:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#inline power

Also attaching a Screenshot as a reference:

Once you perform the above process all ports should be On, and APs should get the power.

To avoid these issues in the future, I would like to suggest upgrading your Switch to the latest stable version, as your current Switch is on the old version which is SPS08061a. Please let me know once you are done with the above process, to assist you with the upgrading of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Pantwi]