NetWizz, The installer, Amazon, didn't leave the cable that is shipped with the unit. I bought a USB to USB-C cable. I'm not sure what crashed the computer, it worked just fine, but the timeline was turned computer on, download Putty, conference with Ruckus tech, connect to switch, crash. This was several weeks ago. I have been able to get the computer to boot a few times and removed Putty and all junk programs, cleaned everything I could, restarted at least 50 times. It's unstable and I need to reload Windows.