I have a lennar home with the ruckus ICX7150-c12p-2x1g, unit stop working , will not power up,

[aperez860]

I have a lennar home with the ruckus ICX7150-c12p-2x1g, unit stop working , will not power up, What do i do next?

[Imran_ruckus]

Hi @aperez860 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with no power.
Could you please let me know which RUCKUS device isn’t getting power, Switch, or the Access Points?

Could you please let us know the answers to the below queries to assist you better?

1. If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[aperez860]

Here are the pictures requested, there are no lights on and switch is connected with good power source, there has been no power outrages that am aware of. Thank you for your help. Will wait for the next on your response. 

[Imran_ruckus]

Hi @aperez860 

Greetings!!!

Thank you for the response and the information you shared.

Please try to reset the Switch with a paperclip as described in the below Video.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If resetting with a paperclip doesn’t work, please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and working power outlet. Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[aperez860]

I can't upload video, is asking me for permission,  an email will be send back if granted or denied .