I have Downloaded the upgraded software and it doesn't download anything

[Nikkilee]

When I download the upgrade, nothing downloads its just a notebook document. 

[pinky_ruckus]

Hi @Nikkilee ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

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