I have Downloaded the upgraded software and it doesn't download anything

[Nikkilee]

When I download the upgrade, nothing downloads its just a notebook document. 

[Squozen]

Why not just install the update from the Unleashed GUI?

[pinky_ruckus]

Hi @Nikkilee 

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your are looking to download the firmware version software for the Unleashed AP.

May i please know if you are looking to upgrade the AP through the Unleashed website using laptop?

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.212.27

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

Kindly go with the recommended version through the local upgrade option and you will be able to upgrade the version to the recommended version.

Please let me know if that works. Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Pinky Rajendran  
RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @Nikkilee ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Nikkilee]

Hello,

I did the upgrade for the AP's with the correct link that was provided. My original message was stating that when downloading the software nothing downloads.