I am unable to access my ruckus account and I believe the router is interfering with my internet.

[Ro]

I am having connection issues with my internet and my provider ATT said they see no issue on their end however I have another router which they cannot access to check for issues. The router in question is the Ruckus router which I can't even access. Each time I try I get a message stating I am not connected to unleash network. Got to settings? I have done that yet I keep getting the same message. I am not sure where to go from here. 

[Ro]

The first access point the lights are like this 

 

[Ro]

Sorry I am doing it one by one because I am doing it from my phone and it is not allowing me to load all the pictures at once 

 

[Imran_ruckus]

Hi @Ro 

Greetings!!!

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch and the R510 Access Points, are in a normal state.

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug/plug the ethernet cable into the correct port and reboot (unplug and plug from the power outlet) your ISP Router and RUCKUS ICX-7120-C12P Switch then try.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Ro 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

Your prompt response would be greatly appreciated.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Ro]

Hello Imran, 

After I made the switch everything connected to the ruckus the internet came back for a day then boom it went away again. Right now the modem looks like