I am unable to access my ruckus account and I believe the router is interfering with my internet.

[Ro]

I am having connection issues with my internet and my provider ATT said they see no issue on their end however I have another router which they cannot access to check for issues. The router in question is the Ruckus router which I can't even access. Each time I try I get a message stating I am not connected to unleash network. Got to settings? I have done that yet I keep getting the same message. I am not sure where to go from here. 

[Imran_ruckus]

Hi @Ro 

Thank you for the response.

Great!!! Good to know that the issue is now resolved. 

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Frustrated-user]

I am also having connectivity issue, the wifi is intermitted at best how do I resolve. at this point I am thinking the Ruckus is bad

[Imran_ruckus]

Hi @Frustrated-user 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

As this case is raised by @Ro which is now closed.

I can see there is another post raised by you on the Lennar forum (please refer to the below link). Please follow the same post thread, I will assist you with the same.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Intermitted-WiFi/m-p/78517#M...

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Ro]

Hello Imran, 

I am back. I have tried to fix the issue by hard resetting the Ruckus and unplugging the modem and I am still having the same issue. I am unable to use my unleash on my phone and to log on on the website I keep getting an error message. I changed my internet provider about 3 weeks ago and since then anything connected to the Ruckus is not working. If I hard reset it at the bottom, it will work for a few hours then it is off again. I have contacted the internet provider who has stated they will not be able trouble shoot the issue because I have a third party modem attached as well. Is there a reason why the ruckus is not working now that I have another provider connected? This Ruckus issue is becoming very frustrating. Not sure if I needed to create another post for this issue as well. 

[Imran_ruckus]

Hi @Ro 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

Apologies for the inconvenience.

As per the case description, I understand that your RUCKUS setup is not working properly.

Could you please let us know the answers to the below queries to assist you better?

1. If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.