How to Reset Lingering, Old SSIDs (Old thread unresponsive)

[Roger_Carvalho]

Hello,

Please see prior thread here (https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/How-to-Reset-Lingering-Old-...) which went unanswered, hence I am posting here for further assistance.

The last message I received was from @sanjay_kumar as follows:

"Hi @Roger_Carvalho 
Please follow the below instructions:
1. Connect the Laptop to the SSID.
2. Open the browser and enter the APs IP or URL https://unleashed.ruckuswireless.com
3. Enter the credentials of admin users.
4. Go to  Admin & Services -> Administration >> Choose Local Upgrade >> Upgrade >> Select the firmware version 200.14.6.1.199 and upgrade.

The complete instructions is there in the below link"

I responded:

"As to item No. 3, to my knowledge, I have never set up any credentials for admin users when the smart home was set up for my household.  What should I do?"

My question above is still pending, please advise.

Sincerely,

[syamantakomer]

@sanjay_kumar could you help here.

[Roger_Carvalho]

Hello,

@sanjay_kumar @syamantakomer - Following up on this, again.  Please advise.

Sincerely,

[sanjay_kumar]

Hi @Roger_Carvalho 
On the step 3, can you try using the either of the below username\password and see if you can login?
admin\sp-admin
super\sp-admin

[Roger_Carvalho]

I have tried both combinations but it did not work.  Any ideas?

Sincerely,