Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

[Jaideep]

Hi All,

My Ruckus switch ICX 7150 did not boot up post last power outage since last few months and now there is no power to the WAPs as well. We troubleshoot the issue and try to take console for the switch through USB TYPE C and RJ45 Cable with USB Type A connector but not able to access/take console.

I need assistance with the RMA for the switch and need immediate help . Kindly look into the issue. 

[pinky_ruckus]

Hi @Jaideep ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

[Jaideep]

Hi Pinky, 

I came back last night as i was out on business travel. I opened the new delivered box and plugged the power cord from the old one as new box didnt had power cord delivered. 

Initially the light on sys was amber for few minutes and pwr was green. However after initial few minutes like 5-7 minutes the light on sys and pwr is showing green now and stat also shows green. 

Kindly let me know, what next on this as am i good to plug the cables and what will be the order to ensure it gives power to my WAPS as well. Please suggest or share the procedure and i also like to login to my ruckus mobile app and what will be the initial credentials for that as i forget when i setup first time in 2021. 

[pinky_ruckus]

Hello @Jaideep ,

Thank you for the response.

I understand that you have received the replacement Switch and need assistance in connecting the Switch.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-C...

Please let us know if you are able to connect after following this article.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Jaideep]

I plugged in the cables as suggested and as i mentioned, i do have two waps - One at ground level which is main and upstairs as second one. 

Ground one - Only Power and Ctr as blinking green light and no other lights in bands 2.4 and 5 hz and neither in AIR. 

Upstairs WAP - Green light blinking in Power and CTR and amber in Bands ( 2.4, 5 hz), whereas no light in Air. 

Kindly suggest and help in troubleshoot ASAP. I am open for quick call also if that works for all of us to quick troubleshoot. Let me know what i should do next. 

[pinky_ruckus]

Hello @Jaideep ,

Thank you for the response.

The light status of your AP are in a normal state 

Please note, that Amber lights on 2.4G and 5G is a normal behavior.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498... 

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.