Help access ruckus icx 7150-c12p

[Tfitz]

We have not been able to access our ruckus for three years and internet not updating because our password login doesn’t work. I tried factory reset but where do you put in the admin and password? Is that in the app? What is the correct app? Also, once I try to login it keeps saying not connected to an unleashed network? I cannot find a network? Help? 

[pinky_ruckus]

Hi @Tfitz ,

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. 

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

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