Heartbeat loss

[Rolo106]

I recently changed my ISP to ATT and ever since I’m getting these Heartbeat loss alerts every 12 hours or so. I was asked to create my own thread to address my issue. Can you please help me get this resolved? 

[Rolo106]

I have a Linksys mesh network(#2 APs) connected to the switch. #2 Ruckus APs so #4 APs total connected to the switch. Is this causing the heartbeat loss? It wasn’t an issue before when I had Comcast. This just started when switching to ATT fiber the other week. Can you please help me understand what exactly I need to do so my Internet doesn’t keep dropping off? 

[Rolo106]

Did you catch my last message? 

I have a Linksys mesh network(#2 APs) connected to the switch. #2 Ruckus APs so #4 APs total connected to the switch. Is this causing the heartbeat loss? It wasn’t an issue before when I had Comcast. This just started when switching to ATT fiber the other week. Can you please help me understand what exactly I need to do so my Internet doesn’t keep dropping off? 

[Jayavidhya]

Hi @Rolo106 

Please confirm whether the IP passthrough is in an enabled state in your ATT router or not.

Best regards,

Jayavidhya

Lennar Home Community
 

[Rolo106]

It looks like it is not. Here’s a screenshot. Should I set it as pass through? 

[Rolo106]

Did you see my last message? I’m assuming it should be pass through. What do I put in the MAC address?