Heartbeat Loss errors ever since eero router installed

[zugzwang]

Have 2 R510 APs. Ever since I upgraded to 1GB speed and a new eero 7 pro router Frontier said I needed, now I’m getting Heartbeat Loss errors a couple times per day. Using Unleashed on v200.15. / 15.155.1. Logging in via CAMS which started a few months back.I believe these errors are causing dropped cell phone calls because we are dependent on cell wi-fi assist.They don’t seem to impact watching TV or browsing the internet on laptop. Since eero only has 2 RJ-45 ports I added a TP-Link 4-port switch between eero and Ruckus box. Just got HB loss error while writing this post. TYIA.

[Imran_ruckus]

Hi @zugzwang 

Greetings!

Thank you for your response and the update.

At this point, I recommend performing a factory reset of your RUCKUS Access Points and setting up a new Wi-Fi network/SSID from scratch.

Please refer to the following RUCKUS Lennar Knowledge Base self-help article for the reset procedure:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-Factory-Reset-Your-RU...

Please proceed with the reset and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @zugzwang 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @zugzwang 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @zugzwang 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support