Heartbeat Loss errors ever since eero router installed

[zugzwang]

Have 2 R510 APs. Ever since I upgraded to 1GB speed and a new eero 7 pro router Frontier said I needed, now I’m getting Heartbeat Loss errors a couple times per day. Using Unleashed on v200.15. / 15.155.1. Logging in via CAMS which started a few months back.I believe these errors are causing dropped cell phone calls because we are dependent on cell wi-fi assist.They don’t seem to impact watching TV or browsing the internet on laptop. Since eero only has 2 RJ-45 ports I added a TP-Link 4-port switch between eero and Ruckus box. Just got HB loss error while writing this post. TYIA.

[Imran_ruckus]

Hi @zugzwang 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We truly appreciate your patience and understanding as we work to resolve the issues you’re experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering a heartbeat loss issue through your RUCKUS Access Points’ Wi-Fi connection.

We apologize for any inconvenience this may have caused and are committed to assisting you promptly.

To help address this issue, please try the steps below:

• Unplug the Access Point cables from the RUCKUS Switch ports.
• Reconnect them to any other available ports (1–12) on the switch. (Refer to the screenshot below.)
• Once done, please check if the heartbeat loss error persists.

Please let me know how it goes.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @zugzwang 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @zugzwang 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @zugzwang 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support