Flash Amber lights then Dead. No Power.

[jonmorey]

Hello. I am a Lennar owner and have been on the community. I found an item which matches my problem exactly. It says I need an RMA and that the unit is dead.  There is no way to connect to it without power. What do I do?  It is a ICX 7150 C12P.

[jonmorey]

I hope this is what you are looking for.  I have actually plugged it into 4 outlets.  It will not show power in any.

[Vásquez_Fer]

Hi @jonmorey 

Based on the troubleshooting done, and you confirm no power on, on the unit and is totally dead (no lights at all , This unit Should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best Regards 

Fernando Vasquez

[jonmorey]

Thank you Fernando.  

[jonmorey]

I was asked to confirm my address.  I responded by email because it did not say how to confirm.  It was correct.

[Yarenis]

Hi @ jonmorey

Sure, the RMA team will contact you to confirm the mailing address.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community