Faulty Device

[Mezhgan39]

Case# 01986506 - the device is faulty, it does not connect and I tried to reset.  Can I get a replacement? Please see below correspondence from customer service.  Thank you. 

Hello Mezhgan,
We can get the device replaced please chat with engineer in forum and paste the conversation link where it says the device is faulty and should be replaced.
Best Regards,
Praveen Vellusuri (Senior Customer Support Representative)
Licensing and Administrative Team (LAT)
My Extension#1208571

[Imran_ruckus]

Hi @Mezhgan39 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Mezhgan39]

I am not at the property and hear that the access point has no lights on.  I will go this weekend and see if I can troubleshoot. I wish there was a live person who can walk us through.  This process is not very user friendly.  

[Imran_ruckus]

Hi @Mezhgan39 

Greetings, and thank you for your response and the update.

Please accept our sincere apologies for any inconvenience caused. As of November 2022, RUCKUS Support for Lennar Homes customers has transitioned exclusively to this community forum. We no longer provide support via phone, email, or remote sessions.

This forum operates on a best-effort support model. That said, please rest assured, we are fully committed to assisting you every step of the way. If you encounter any challenges during the requested process, we’re here to help.

Kindly share the requested information at your earliest convenience, and don’t hesitate to reach out if you need further assistance at any point.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @Mezhgan39 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Mezhgan39]

Good morning,

All problems are solved.  I wish Lennar could offer live technician assistance.  Thanks