10-14-2024 01:43 PM
Hello,
We have a Lennar House and the Ruckus Box ICX 7150-C12P is on but the 2-Extenders are off/No lights on. How do I get them back up and running?
10-14-2024 02:17 PM
Hi @JJM56,
Greetings!!!
Thank you for contacting RUCKUS Lennar Home Community.
I hope you are doing well!!!
Thank you for the information you shared.
As per the case description, I understand that your Access points are not turning on.
Could you please let us know the answers to the below queries to assist you better?
Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.
Before uploading the photos please log in to the RUCKUS account and you can upload the image.
Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.
Thank you again for your patience.
Best regards,
Pinky Rajendran
RUCKUS Lennar Home Community.