Ethernet wall ports not working

RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

Hello. I just recently moved to a Lennar home and I have not been able to get any connection through the Ethernet wall ports. I got the WiFi working but after connecting a laptop to every wall port I just don't get any internet.

The switch lights are green and the previous owners said the wall ports worked for them so I'm not sure how to go about troubleshooting this issue.

I've tried:

- turning the switch off and on.

- factory resetting the switch by powering down and holding the reset button while powering on.

- connecting a laptop directly to the switch (I got internet connection).

1 REPLY 1