Ethernet wall ports not working

[SKA90]

Hello. I just recently moved to a Lennar home and I have not been able to get any connection through the Ethernet wall ports. I got the WiFi working but after connecting a laptop to every wall port I just don't get any internet.

The switch lights are green and the previous owners said the wall ports worked for them so I'm not sure how to go about troubleshooting this issue.

I've tried:

- turning the switch off and on.

- factory resetting the switch by powering down and holding the reset button while powering on.

- connecting a laptop directly to the switch (I got internet connection).