Err_Connection_timed_out

[GimpeeBowhunter]

Been in this home for a couple years now and our internet has been functioning great till a couple of weeks ago. There was an outage with our ISP and ever since they restored service nothing has been the same. We cannot stream on any wireless devices or if I'm on a teams call it will disconnect and reconnect every few minutes.

We have a Ruckus ICX 7150-C12P

We have one wired desktop and I can get on the internet but whenever I go to a website I haven't frequented I continually get ERR_CONNECTION_TIMED_OUT, if I release and renew the IP the page will load but will fail after a couple of minutes again.

I've power cycled the modem, router and switch numerous times. I've connected directly to the router and flushed DNS. None of this has improved anything. Do I have to connect via USB to the switch to look at the configuration? I can't even ping 192.168.1.1 from my desktop.

[Jayavidhya]

Hi @GimpeeBowhunter 

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[GimpeeBowhunter]

For R510-
5G: Yellow
2.4G: Green
AIR: OFF
CTL: Green
PWR: Green

Ruckus
Status: Green
Link Status: Green
Speed: Yellow
ID: Yellow
USB: Yellow
PoE: Yellow
System Status: Green
Master/Slave: Yellow
Software Update: Yellow
Power: Green
Cloud: Yellow
Diagnostic: Off

The one's that are green are BRIGHT Green so I'm guessing the one's that aren't bright are yellow.

[Jayavidhya]

Hi @GimpeeBowhunter 

Thanks for your information.

Please try to access the unleashed on a web browser via the IP address of the access points.

To find the master IP address of the Access points please follow the below link. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once you find the IP address of the access points please try to check it on a browser. You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have logged in please share the image of the status of the switch as mentioned below.

Also please share the image of the switch and the access points showing LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[GimpeeBowhunter]

That first link comes up with "The page you are trying to access was not found. Please check your URL for typos and try again."

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...