Device will not connect to aps after power outage

[Whitshines]

My power went out and since then I have not been able to get my WiFi to work. In the past I have been able to reset the switch (annoyingly you have to do it like 25 times) well this time this isn’t working and I have had no WiFi for over a month. I have a lennar home so unfortunately this company doesn’t except calls for my issues. I have no idea what to do

[Whitshines]

Okay I believe my video was uploaded but like I said the switch is on and there are lights on so the outlet is working just fine. I notice when looking at other issues people are having they all get the same generic responses and so I just want to get past all of those questions here. Yes the outlet works yes I’ve tried restarting it 1,000 times.

[pinky_ruckus]

Hello @Whitshines ,

Thank you for the response.

From the response you shared, I see that the lights are still blinking on the Switch, which means that the Switch is still stuck in the boot mode.

As the reset was not performed successfully, the only option is to perform Software recovery.

we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need to re-install the image to boot up properly.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.( reset process and software recovery is explained in this article)

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

Please follow the steps mentioned in the article and mention the point where you are getting stuck. If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Whitshines]

Okay I don’t have a windows or Mac book computer I’m also not a tech person? So this is my only option?

[pinky_ruckus]

Hello @Whitshines ,

Thank you for the response.

 I understand that you are unable to perform Software recovery as you do not have Windows or Macbook.

Could you please confirm if you have access to a Windows laptop or if you can arrange a Windows laptop to complete the software recovery process?

The only option is to perform software recovery as the boot image might be corrupted and needs to install them.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Whitshines]

No I don’t