AP

[Nikkilee]

I did the full factory reset. Configured my AP. Set up my unleashed app. Unleashed WiFi is connected but will not let me log into app . I saw forum to log in from desk top was able to get in putting IP address in url under admin username and admin password. on desktop. It will still not let me log into the app , stating I am not on the unleashed wifi but it says I’m connected . I still can manage my networks

[Imran_ruckus]

Hi @Nikkilee 

Greetings!!!

Thank you for reaching out to the Lennar Home Community.

I hope this message finds you well.

We appreciate the detailed information you have provided. 

Based on your description, it appears that you are experiencing difficulty logging into the RUCKUS Unleashed application and web browser. 

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Nikkilee]

The first option does not work. Following your local upgrade alternate method with the link download firmware patch it just has notes now software 

This download didn't work it was just decoded into notes with the link you gave me. 

[Imran_ruckus]

Hi @Nikkilee 

Greetings.
Thank you for your response.

To assist you further, please follow the steps below:

• Since some options are currently grayed out, please use the Mozilla Firefox web browser to perform the Unleashed upgrade.
• Ensure your laptop is connected to the RUCKUS Wi-Fi network.
• Log in to your Unleashed system using a laptop web browser by entering the Master AP IP Address, or go to:
https://unleashed.ruckuswireless.com/

If you are unable to access the link or are unsure of the Access Point IP Address, please refer to the guide below on how to locate it:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

Please let me know how it goes or if you have any questions.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Nikkilee]

I used Firefox search engine, did the upgrade, made sure I was on my unleashed network. it finished the upgrade and I still cannot log in using my admin admin user name and password. When I try to log in on my phone it says connect to unleashed network and I am