Device will not connect to aps after power outage

[Whitshines]

My power went out and since then I have not been able to get my WiFi to work. In the past I have been able to reset the switch (annoyingly you have to do it like 25 times) well this time this isn’t working and I have had no WiFi for over a month. I have a lennar home so unfortunately this company doesn’t except calls for my issues. I have no idea what to do

[pinky_ruckus]

Hi @Whitshines ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS APs are not turning on after the power outage. 

Also, you have performed reset on the Switch multiple times.

Could you please let us know the answers to the below queries to assist you better?

1.  On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2.   May I know how many Access Points are connected to the Switch? Also, please show the light status on the Access points too.

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Whitshines]

I’m not seeing how to upload an image. I have two access points. Both of them show 0/5 lights on. At the moment my switch is showing the green “PWR” light as green. While every other light is flashing amber

[Songbird52]

Hello my ICX-750~C12P is not working properly. 
no lead green lights to the ports after 25 resets attempts and waiting 20 minutes after each reset. No luck . No power.

[pinky_ruckus]

Hello @Whitshines ,

Thank you for the response.

From the response shared, I understand that there is no power on the RUCKUS Switch.

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.