Device stuck in router mode

[skj]

I reached out to Ruckus Lennar Support before November when I had a chance to speak to a customer support rep via phone and email. During the original call, the I was informed that our device was "stuck in router mode" and the easiest fix would be request a new device as ours was still covered under warranty. Doing so would just require switching out the devices and shipping the original back. The other option was to get online via TeamViewer with a rep so they can do a manual fix - this was not an option at the time since I didn’t have access to a non-Apple laptop according to the rep. Now that neither of those are an option, (1) does this mean our warranty is no longer honored? and (2) how can I fix my device to switch out of router mode? We’ve had this issue for over a while now and as someone who works fully remote, it has been a big problem. I would appreciate a quick fix. 

[Yarenis]

Hi @skj

Just type the password and hit enter(you will not see what you are typing), let me add a bundle of passwords in case yours don't work.

Note: the user is lower case, can be admin or super.

Usernames:           Passwords:

admin                    sp-admin

super                     Lennar

                               lennar

                               ruckus

                               Ruckus!

                               Ruckus1

                               admin

                               password

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

[skj]

I tried all of the combinations. admin with the listed passwords and super with the listed passwords. None of them have worked and they all say log in failed.

[Yarenis]

Hi @ skj

As final option, try the option same credential you used to log in to the Unleashed APP, does not perform the password recovery, I will add the steps.

Password Recovery on a Ruckus ICX(Tutorial video)

 https://www.youtube.com/watch?v=XJS28DWbHM4

 

 

Recovering from a lost password (CommScope Guide)

https://docs.commscope.com/bundle/fastiron-08090-securityguide/page/GUID-986D5DF0-BF7E-4327-9030-396...

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

[skj]

Hello, 

7 months later, we are still unable to fix this issue. We’ve tried everything on this forum and it’s been an absolute headache that Ruckus does not offer tech support outside of this forum. Can we please get our device replaced or a list of approved technicians that work with Ruckus products. At this point, we are willing to pay a third party technician to come out. Please assist with a solution that works. 

[Jayavidhya]

Hi @skj 

Greetings of the day,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community