Device connected to Ruckus is not working

[Imran_ruckus]

Hi @longjackshen 

Greetings!!!

Thank you for your recent update and response.

Pinky will be in touch shortly with the next steps in the process. Should you have any questions or require further assistance in the meantime, please do not hesitate to reach out.

We appreciate your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @longjackshen 

Greetings! 

I trust this message finds you well.

I kindly request an update on the status of the issue that you are working with Pinky on other case.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[longjackshen]

I do need help to perform a software reset.  Now I have unplugged the Ruckus connection not to use it for the time being.  Thanks.

[Imran_ruckus]

Hello @longjackshen 

I hope this message finds you well.

Thank you for your response and the update provided.

To assist you in resolving this issue as promptly as possible, could you please specify at which stage of the software recovery process you are encountering difficulties?

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @longjackshen 

Greetings!!!

I trust this message finds you well.

I kindly request to share details requested in my previous post so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community