Device connected to Ruckus is not working

[Imran_ruckus]

Hi @longjackshen 

I hope this message finds you well.

Thank you for your recent update. 

Kindly continue to use this thread for any further correspondence. Pinky will be available to assist you with the next troubleshooting steps.

We appreciate your cooperation and understanding.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[longjackshen]

Just for your info, it is still not working yet.

Thanks,

Jack

[longjackshen]

I've tried to reset it about 20 times already.  It is still not working at all.

[Imran_ruckus]

Hi @longjackshen 

Greetings!

Thank you for your response and the update.

From the other post/case thread I understand that your RUCKUS ICX-7150-C12P Switch is currently stuck in boot mode. Since you have been unable to hard reset the switch using the paper clip method, the next step is to perform a software recovery. Please refer to the relevant RUCKUS Lennar Knowledge Base article shared in the other post thread for detailed instructions on this process.

Kindly initiate the software recovery procedure, and if you encounter any difficulties, please reply to Pinky's post for further assistance.

Thank you for your understanding.

Best regards,  
Imran Sanadi  
RUCKUS Lennar Home Community

[longjackshen]

I will need Pinky's help to perform software recovery.  Thanks.