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Device ICX 7150-C12P is dead

avilag27
New Contributor

I already connect the device ICX 7150-C12P to different outlets with power and still is dead. I change the cord and still device is dead. I cannot run the factory reset of the device because it is dead. Could you please process RMA? Thanks.

1 REPLY 1

pinky_ruckus
Moderator
Moderator

Hi @avilag27

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS switch is not turning on and is dead.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

 

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.