CommScope RUCKUS Community Forums

avilag27 · ‎05-18-2024

I already connect the device ICX 7150-C12P to different outlets with power and still is dead. I change the cord and still device is dead. I cannot run the factory reset of the device because it is dead. Could you please process RMA? Thanks.

pinky_ruckus · ‎05-20-2024

Hi @avilag27 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS switch is not turning on and is dead.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

avilag27 · ‎07-05-2024

Hell Pinky Rajendran. I sent you the requested pictures and videos showing that my ICX 7150-C12P device is dead. Could you please process corresponding RMA? Thanks.

avilag27 · ‎07-06-2024

Hello Pinky Rajendran. Any answer to my question about requesting to process the corresponding RMA after providing the requested pictures and videos of my ICX 7150-C12P being dead? Thanks.

pinky_ruckus · ‎07-08-2024

Hi @avilag27 ,

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, no lights turning on. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.