Dead ICX 7150-C12P

[crlloyd1965]

Hello support team, I am Lennar home owner with a ruckus IXC 7150-c12p and a WAP. My unit will not stay powered on. When the power is cycled, the amber lights flashes then nothing. I've tried everything suggested on this forum with the same results. What do I need to do to get an RMA replacement?

[Imran_ruckus]

Hi @crlloyd1965

Greetings!!!

Thank you for the response.

Apologies. As we cannot proceed with RMA without confirming if it is a hardware issue.

Before uploading the photos please login to the RUCKUS account on this community portal and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

[crlloyd1965]

 

[crlloyd1965]

The installer used too much velcro over the tag with the serial number. What is the next steps. I didn't dnt realize what an inconvenience not having my home network down would be. 

[Imran_ruckus]

Hi @crlloyd1965 

Greetings of the day!!!

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering ON when the Switch is plugged into a well-known outlet/power source. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start the unit replacement.

Please follow the below steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.