Console into RUCKUS ICX-7150-C12P with a Mac

[chris_b]

Am trying to follow the instructions in the below link but my Mac is not recognizing the drivers. Is there an updated driver? I have a Mac running OS Ventura 13.6.9

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

This is just the first step to my issue. Ultimately, I am trying to do a software recovery following the link below as my switch appears to be stuck in boot mode. I have tried the hard reset method using a paper clip but my system lights are still flashing amber.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re... 

[Imran_ruckus]

Hi @chris_b 

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with getting console access on you MAC. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

• Silicon Labs USB-to-UART Bridge VCP Drivers
• Ruckus Brocade ICX-7150 USB Serial Driver for Mac

Please let me know if you have any further questions.

Thank you for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

[chris_b]

Thank you for the info. I have followed the instructions and installed both drivers but my MAC is still not able to recognize the switch. I am noticing the drivers are for OS X (10?) but I am on OS 13.6.9 - curious is this is the root cause?

[chris_b]

Disregard. I was able to resolve. For future folks who have this issue, I couldn't use a direct USB-C to USB-C cable to console. I had to use a USB-C to USB-A connected through a dongle to my Mac and it worked.

[Imran_ruckus]

Hi @chris_b 

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.