Connection issues

[daniel_deusterm]

We've been having intermittent outages since July '22. Everything on the ISP end is good. Last year we had our switch replaced do to faulty firmware. I cannot for the life of me figure out what the issue is. We lose connection and the equipment power cycles. Connection loss lasts anywhere from a few minutes to an hour or more. Some days are fine, other days it won't stay connected for more than a few minutes at a time. Connection loss happens on both wired and wireless.

ICX7150-C12P

3x R320

[daniel_deusterm]

I cannot find this. The link you sent me wasn't helpful. I have the unleashed app on mobile and looks nothing like the pics in the link. The only thing I can find is share logs in the troubleshooting menu.

[daniel_deusterm]

perhaps this?

Nov 23 23:09:23 Ruckus-Unleashed syslog: eventd_to_syslog():AP[RMAPML@8c:7a:15:27:a3:c0] joins with uptime [139] s and last disconnected reason [AP Restart : power cycle]
Nov 23 23:09:23 RMAPML syslog: eventd_to_syslog():AP[RAP1LL@8c:7a:15:27:5a:60] joins with uptime [140] s and last disconnected reason [AP Restart : power cycle]
Nov 23 23:09:24 RMAPML syslog: eventd_to_syslog():AP[RMAPML@8c:7a:15:27:a3:c0] warm boot successfully,last reboot reason [power cycle].
Nov 23 23:09:24 RMAPML syslog: eventd_to_syslog():AP[RAP1LL@8c:7a:15:27:5a:60] cold boot successfully
Nov 23 23:09:26 RMAPML syslog: eventd_to_syslog():AP[RAP3UL@8c:7a:15:23:2c:e0] joins with uptime [143] s and last disconnected reason [AP Restart : power cycle]
Nov 23 23:09:28 RMAPML syslog: eventd_to_syslog():AP[RAP3UL@8c:7a:15:23:2c:e0] cold boot successfully
Nov 23 23:10:28 RMAPML syslog: eventd_to_syslog():Radio [2.4G] of AP[RMAPML@8c:7a:15:27:a3:c0] is ON
Nov 23 23:10:28 RMAPML syslog: eventd_to_syslog():Radio [5G] of AP[RMAPML@8c:7a:15:27:a3:c0] is ON
Nov 23 23:10:29 RMAPML syslog: eventd_to_syslog():Radio [2.4G] of AP[RAP1LL@8c:7a:15:27:5a:60] is ON
Nov 23 23:10:29 RMAPML syslog: eventd_to_syslog():Radio [5G] of AP[RAP1LL@8c:7a:15:27:5a:60] is ON
Nov 23 23:10:32 RMAPML syslog: eventd_to_syslog():Radio [2.4G] of AP[RAP3UL@8c:7a:15:23:2c:e0] is ON
Nov 23 23:10:32 RMAPML syslog: eventd_to_syslog():Radio [5G] of AP[RAP3UL@8c:7a:15:23:2c:e0] is ON
Nov 25 20:31:19 RMAPML syslog: eventd_to_syslog():AP[RMAPML@8c:7a:15:27:a3:c0] joins with uptime [163454] s and last disconnected reason [Heartbeat Loss]
Nov 25 20:32:15 RMAPML syslog: eventd_to_syslog():AP[RAP1LL@8c:7a:15:27:5a:60] joins with uptime [163511] s and last disconnected reason [Heartbeat Loss]
Nov 25 20:32:16 RMAPML syslog: eventd_to_syslog():AP[RAP3UL@8c:7a:15:23:2c:e0] joins with uptime [163511] s and last disconnected reason [Heartbeat Loss]

[Yarenis]

Hi @daniel_deusterm 

Yeah, but share the files per access Point, because one-page will not provide all the details if you hit save logs, will create a file so share that file per Access Point.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[daniel_deusterm]

Yeah I don't know how to do that.

[Yarenis]

Hi @daniel_deusterm 

When you hit reply, there is an option to attach the file like the next image:

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired