Cannot re-connect Ruckus AP

[jhopkins1209]

Description: Hello, I checked my AP to see why I cannot connect to my accounts and reconfigure everything. When I go to the app, it says, "You are not connected to the Unleashed network. Go to settings." Then, when I log into my Ruckus online account, nothing populates. When I try to go to the http://unleashed.ruckuswireless.com website, it tells me it cannot find the server, and then there is a "no internet" when I am on the configure.me wifi.

I will be transparent and inform your team that I have not logged onto Ruckus for years I am not even certain how long it has been disconnected.

[Imran_ruckus]

Hi @jhopkins1209 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @jhopkins1209 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help me with the requested information.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @jhopkins1209 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community