Cannot connect to internet through Ruckus

[Marisamullencf]

We recently bought a new home with a Ruckus system and have not been able to connect to the internet at all. We have been trying to reset it, log in, searching through the various forums for answers but are still unable to connect. We are at a loss and its incredibly frustrating. 

[Jayavidhya]

Hi @Marisamullencf 

Greetings of the day,

For detailed understanding of the issue, please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498...

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

Please confirm how many access points are connected to the switch.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community