Cannot access Ruckus app

[Vind24]

Hi,

I cannot access my ruckus app, it tells me that I am not on an unleashed network, which is not the case. The password also is not incorrect, please guide on how to fix this issue? 

[Imran_ruckus]

Hi @Vind24 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application. 

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Vind24]

Thanks for the quick reply. Will a MacBook laptop work or does it have to windows only? 

[Imran_ruckus]

Hi @Vind24 

Thank you for the response.

You can try using a Macbook as well.

Please check and help me with the queries.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Vind24]

Hi,

here are the pictures for both access points. Let me know if you have what you need.