Cannot Connect to Banking Apps/Websites

[Maggie]

Hello,

I cannot connect to any of my banking apps while using my iPhone or Mac, when connecting to the r510 ap (which is connected to an ICX 7150-C12 switch) but when connecting directly to the ATT modem/router it works fine.

I reset both APs already and the issue remains. Any ideas on how to fix this? 

[Imran_ruckus]

Hi @Maggie 

Thank you for the response and the information you shared. 

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot. 

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command 

enable

copy flash flash secondary 

boot system flash secondary yes 

Example: 

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command) 
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) 
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on an older version that is 08080d. Please let us know once you complete the above process to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Maggie]

This happened in the process and the APs are coming up now. 

[Imran_ruckus]

Hi @Maggie 

Thank you for the response and the update.

Once the Switch and APs are up, please check the below commands once again and please share its output.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable 

show version

show flash

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Maggie]

Thank you, it has rebooted and seems to be working. You mentioned that I needed to update it but the unleashed ruckus app shows that I have the latest firmware. Is there somewhere else or something else I need to do to update it. 

[Imran_ruckus]

Hi @Maggie 

Thank you for the response and the update.

The Upgrade I mentioned is for the RUCKUS ICX-7150-C12P Switch. On which you have an old version 08080d. (Please refer to the below screenshot)

Please confirm if your Internet via RUCKUS devices is stable now to assist you with the Upgrade of the Switch.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.