Can't login into my app and ruckus wireless network shows up but has no internet

[tommybandit]

I have a A Ruckus ICX 7150-c12p and two access points. Both the access points show green for internet. But when I connect to my Ruckus WIFI it shows there is no internet. I also cannot login to my app as it just say not connected to a network when i'm connected to the ruckus wifi

[Imran_ruckus]

Hi @tommybandit 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering internet connectivity and Unleashed application login issue.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out. 

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi  
RUCKUS Lennar Home Community

[tommybandit]

1. yes it was operational, and there may have been a power outage.

2. Photos attached.

3. Yes ISB works great 1000mb speed.

4. 2 access points. photos attacehd.

thank you!ap 1ap 2switch

[Imran_ruckus · Accepted solution]

Hi @tommybandit 

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch and the R510 Access Points, they seem to be in a normal status.

As I see from the picture you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port. Once connected please reboot (unplug and plug from the power outlet) your ISP router once and try to connect to the Internet via Access Points.

Please let me know if that works and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[tommybandit]

Ok that worked. The network now has internet. But I cannot connect to my settings on the app or the website.

For the app: Each time it says you are not connected to unleashed network. go to settings?

for online it says: 

This page isn’t working

unleashed.ruckuswireless.com didn’t send any data.

I just want to be able to access everything on the app or online.